Services & Programs

LGBTQ communities can help organizations to identify barriers, gaps, and unintended impacts of existing services. Community-based needs assessments, training and technical assistance, collaborations with LGBTQ groups, and other tools can help organizations make changes to existing service models and launch new services and programs to better address unmet needs.

The experiences of LGBTQ people seeking services are infrequently analyzed, even at the programmatic level. Lower rates of utilization can reinforce misperceptions that LGBTQ people may not exist in certain communities or do not need certain kinds of supports. Efforts to adapt service models or create new programs should first take into account existing community resources and prioritize partnerships with existing LGBTQ groups.

Questions To Ask

  • Have services or programs been analyzed for their outcomes with LGBTQ people or impacts on LGBTQ communities?
  • Has the organization consulted with LGBTQ communities in the design and development of its services and programs?
  • Does the organization provide services or programs tailored to LGBTQ communities?
  • Were these programs developed or informed by staff or consultants with specific expertise in working with LGBTQ people?
  • Is there a process for analyzing LGBTQ people’s experiences with existing services (client satisfaction surveys, etc.)?
  • Are program staff encouraged or required to engage in ongoing professional development and education opportunities on emerging best practices in serving LGBTQ communities?

Resource & Links

Information Clearinghouse on Violence & Abuse in LGBTQ Communities


Please check back as we add new resources and links.